From creating an account to listing and following cars. Find your question and follow the steps.
Covers the current website and will also serve the future app. Some options depend on your account and enabled services.
Updated: 2026-11-13 · Version 971
33 help topics
?App and helpHow are visits counted?＋
If enabled by the administrator, analytics count page views, sources, device types and approximate locations when available. Precise location is not requested.
Analytics use no cookies and do not store raw IP addresses. DNT and GPC preferences are respected; the scheduled worker removes visit records older than 90 days.
Before email registration, tick agreement to the terms and privacy policy. Reading the links is optional and opens a separate page; opening them is not required. This does not opt you into promotional messages.
Open Create account and enter your name, email, phone number and password.
A phone number is required and cannot belong to multiple accounts. You start as an individual and can complete your profile later.
Sign in with your email or phone and the same URCAR password. Phone verification is optional after registration.
?Getting startedHow do I deactivate or request deletion?＋
Open My account → Account and preferences → Account status and deactivation. This is for ordinary users/showrooms, not administrative or owner accounts.
Temporary deactivation keeps your data, signs out all devices and hides your posts. Enter your password and confirm before proceeding.
A deletion request deactivates the account and sends an admin review request; data is not permanently erased just by submitting it. You can cancel before deletion is carried out.
To return, sign in and choose Reactivate. Listings stay hidden until reviewed again; transport requests stay private until published. An admin suspension cannot be lifted by the user.
?Finding a carHow do I review an advertiser or provider?＋
Reviews belong to the advertiser account and appear in its listings; customer service requests are not rated. Choose 1–5 stars and an optional comment.
For car sales, both parties must have exchanged messages about the seller’s listing. The rating concerns the interaction, not vehicle condition or proof of purchase.
For rentals and transport, select Review provider after a completed booking. For a transport request with a selected provider, confirm actual completion first. Do not review a service before delivery.
Each reviewer has one editable review per advertiser. Advertisers can reply and report abuse; administrators review reports. Hidden reviews are excluded from averages.
?Showrooms and transportHow do I book advertising space on URCAR?＋
When the advertising-space banner appears on the homepage, choose the offered booking link, email, WhatsApp or phone option. One or more methods may be available.
The booking link and WhatsApp open the configured destination. Email and calling require a suitable app on your device. Share your ad type and preferred duration.
Contacting us alone does not confirm a reservation or payment. Agree dates and details with the administrator before confirmation; check again later if no booking options are available.
The header account menu groups account/communication, showroom, plans/preferences, and help/policies. Admin tools appear only for administrators. Scroll within the menu to reach additional options; Log out stays at the bottom.
Your name, phone verification status, Post a listing and Edit my account are at the top. Shortcuts open listings, messages, notifications, favourites, plans and card activation.
Showroom owners have tools to view and edit the showroom and import/export cars. The follower strip shows your follower count and an invitation button.
In My listings, click a status such as Published or Pending review to filter cars, or search. Listing actions let you edit details, follow payment or reduce the price according to its current state.
Account and preferences, Rentals and delivery, and Help links open their option groups directly. Help includes terms, privacy, payments/refunds and complaints. Log out is under Account and preferences.
My account puts listings, messages, notifications, favourites, plans and card activation at the top. Showroom tools and import/export follow, with account settings and help in expandable groups.
Open My account → Edit my account. Your display name is shown to buyers; showrooms use their showroom name.
To change your phone, enter the new number and your password, then save. A number used by another account is not allowed.
Review the phone and WhatsApp visibility options. Uncheck them to hide these contact methods from buyers.
Year of manufacture appears beside make, model and governorate. Selecting a year matches it exactly; All years clears that choice. Use advanced search for a year range.
Choose a make, model and governorate, then search.
Use Advanced search for price, year, mileage and other specifications. Change the sort order as needed.
If no results appear, loosen or clear filters. Price and specifications are supplied by the seller; verify them when viewing.
?Following and notificationsHow do I control promotional notifications?＋
Open Promotional messages and occasions from My account or Notifications.
Uncheck and save to stop them. Buyer messages, account alerts and watches remain active.
Device notifications need your browser permission and an enabled service. There is at most one promotional message per day; an occasion message may replace the daily one.
New cards have one URCAR app QR: it selects the iPhone or Android download for your device and shows choices on computers. It downloads the app only; activate using the printed code. Download links can change without reprinting the card.
Sign in and open Activate card. Enter the printed activation code or use code photography when available.
Review the card’s plan, allowance and duration, then confirm activation. Each code is single-use.
A promotion card adds credits without choosing a car immediately. If rejected, check the code, expiry and activation history.
About URCAR explains the platform, its services and its name, inspired by Ur and echoing “Your Car”.
Open About URCAR from the Help links in the footer. Four service groups cover buying and selling, rental/transport/delivery, following and alerts, and services for individuals and showrooms.
The page is mobile-friendly and will be linked inside the app when it launches. The family image is illustrative, not a real customer story.
The footer has direct links to Terms and conditions and Privacy policy, plus URCAR policies for other details. You do not need to sign in to read them.
In My account, open Help and policies for terms, privacy, payments/refunds, safety and complaints. Each link opens the relevant section directly. Policies cover URCAR’s website and apps.
Open URCAR policies from the footer or registration page.
Choose terms, listings, privacy, payments/refunds or safety. Policies cover the website and apps according to available features.
For appeals, payments or data requests, contact support with the listing or order ID, never passwords.
?Showrooms and transportHow do I import showroom cars from Excel?＋
After submission, approval follows the administrator’s policy: manual by default, instant, or delayed. Any applicable payment requirements must still be met.
Select cars and submit directly for review; saving drafts first is unnecessary. If a car cannot be submitted because of its plan or data, it stays saved and the result is shown so you can resume later.
Preview defaults to 20 cars; choose 20, 40 or 80. Select all on this page selects valid visible cars; select batch includes every page. Selections persist across pages and the total selected is shown.
Open Import cars from Excel in your showroom account and download the current template. Fill Cars only, up to 50 rows. Choose make, model and governorate; keep a stable, unique stock code within your showroom.
Upload XLSX up to 2MB and optional ZIP up to 60MB. Use code folders such as A001/01.jpg, up to 8 photos per car and 5MB each. The first in filename order is the cover. Actual server upload limits are displayed on the page.
Review the preview and correct unknown names or invalid numbers. Apply make/model corrections to matching names in the batch. Re-upload to fix stock-code or photo errors.
Reusing a code updates the listing previously created by import in your account. Blank fields preserve existing data, and photos are kept by default; choose append or replace when needed. Cars absent from a file are never deleted.
Review row results and listing/payment links, or download the CSV report. Listings changed after preview require a new preview. Edit instalment and swap terms in the listing editor. Deleting a batch removes its drafts, log and staged photos, not submitted listings.
?Showrooms and transportWhere is my showroom, and how do visitors browse it?＋
Search within a showroom by make, model and year of manufacture, then press Search. Choose All years to remove the exact-year filter.
Showroom owners have a My showroom card near the top of My account and a header/mobile account-menu link. Users without a showroom profile can create one from the account menu.
The showroom has Home, Cars, and About/contact sections. Search, IQD price filters and sorting cover only that showroom’s published, visible listings. The Cars section defaults to 12 per page.
Add, manage, import/export and profile-edit tools are owner-only. Visitors see cars, following and the contact methods permitted by the showroom.
?Showrooms and transportHow do I export and update my cars?＋
Open Export my cars from your showroom. It includes manually added and imported cars. Choose the listing state and download.
More than 50 cars download as a ZIP of Excel files, up to 50 cars each. Extract and import each XLSX separately. Download all supports up to 1,000 cars per request, or choose a part.
Keep stock codes and listing IDs unchanged for updates. For a new car, add a row with a new code and blank listing ID/state. State is informational, not a publication command.
Export contains data only; existing photos are preserved on re-import. Review the preview and drafts before submission. Sold cars are archive-only and cannot be republished.
